When Stan Beaton lost his beloved wife Ruby 14 years ago, he clung onto her memory by playing back their answerphone message recorded onto the machine by Ruby.
If Stan ever found himself feeling lonely, he would pick up the phone and play back the message to himself to remind him of her voice.
That was until one day Virgin Media upgraded his telephone system and accidentally deleted the message. Stan was absolutely crushed when he realised he may never hear his beloved late wife’s voice again. To Virgin Media’s credit, they put 10 people onto the job of recovering the voice message. After spending hours working on it, they managed to find and restore the message for Stan.
Mr Beaton said: “I was just so elated it had been found. I couldn’t believe it to be honest. I was so grateful.”